SOURCE CONSULTING GROUP is building out a product within our consulting business, delivering innovative technology solutions to the legal industry.
We are seeking a Technical Product & Services Manager to lead the strategic development, support, and implementation of our core technology platform. This remote role bridges product management, client services, and technical leadership—ensuring clients and internal teams experience a seamless product lifecycle.
ROLE OVERVIEW
The Technical Product & Services Manager will:
- Own the product roadmap and ensure alignment with business and client needs.
- Act as the primary technical liaison between clients, product development, and internal consulting teams.
- Oversee product support, including help desk and knowledge base operations.
- Lead client implementations and ensure the successful adoption of our platform.
This is both a strategic and hands-on role, ideal for someone who thrives in a start-up environment while balancing product vision, service delivery, and technical execution.
KEY RESPONSIBILITIES
Product Management
- Develop and maintain the product roadmap in collaboration with leadership and development teams.
- Translate client requirements and market trends into actionable product features.
- Prioritize and manage product backlogs, releases, and enhancements.
- Monitor KPIs to assess product performance and adoption.
Client-Facing Consultation
- Serve as a trusted technical advisor to clients during sales, onboarding, and ongoing engagement.
- Conduct discovery sessions to understand client workflows and recommend platform solutions.
- Deliver product demonstrations and training to client teams.
Implementation Leadership
- Manage end-to-end client implementations, from requirements gathering to go-live.
- Coordinate across internal consultants, developers, and external vendors.
- Ensure projects are delivered on time, within scope, and aligned with client success goals.
Support & Services Oversight
- Lead the client support function, ensuring responsive and high-quality help desk services.
- Build and maintain a product knowledge base and training resources.
- Implement escalation processes for complex client issues.
QUALIFICATIONS
Required
- 7+ years in product management, technical consulting, or a hybrid product/services role.
- Strong technical foundation in software platforms, data analytics, or business intelligence tools.
- Proven experience managing client implementations and product support operations.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, start-up environment.
- Deep experience with the Microsoft technology stack, including:
- SQL Server (T-SQL, stored procedures, performance optimization).
- Microsoft Azure (Data Lake, Data Factory, Synapse, Functions).
- Power BI (data modeling, DAX, dashboard design).
- Microsoft 365 integrations (Teams, SharePoint, Power Platform).
- Expertise in database design, data warehousing, and data lake architecture.
- Experience in application and system integrations (APIs, ETL pipelines, middleware).
- Familiarity with security, compliance, and governance best practices in enterprise data solutions.
Preferred
- Experience in the professional services or legal industry.
- Prior leadership of a technical support/help desk function.
- Background in ERP or financial management platforms.
Location: Remote (with possible travel requirements to client site visits as needed)
Reports to: Managing Director
Job Type: Full-Time
TO APPLY
To apply for this position please submit resumes to: recruiter@sourcegroup.com